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Reputation Management

Reputation Management: Online Reviews & Brand Visibility

AI-Enhanced Reputation and Review Management for Local Businesses, Franchises and Multi-Location National Brands.

Need Reputation Management?

That's exactly why you're here!

Have you noticed that ...


  • Negative reviews are impacting your business’s reputation?
  • You need more positive reviews to enhance your online presence?
  • It’s difficult to keep track of customer reviews across different platforms and covert more sales?
  • Negative feedback is not being handled properly, affecting your brand’s trustworthiness?


If these challenges sound familiar, you’ve come to the right place. At Janis Digital, we specialize in Reputation Management services that help you take control of your online image. From generating positive reviews to effectively handling negative feedback, we ensure your brand is represented in the best light possible.

Reputation Management Definition:

Reputation Management is the strategic process of managing a brand's online presence—by generating positive reviews, responding to customer feedback, monitoring various platforms, and addressing negative sentiment—to protect and enhance the brand's reputation. A successful reputation management strategy requires proactive engagement, professional handling of reviews, and leveraging customer feedback to build trust and maintain a positive brand image.

Reputation Management Customized for Your Business

At Janis Digital, we offer a comprehensive suite of reputation management services designed to improve your brand's perception and maintain a positive online image. We make sure all your customer interactions are managed effectively across various platforms. Our services include:


  • Review Generation: We help encourage satisfied customers to leave reviews on platforms like Google, Yelp, and Facebook. We set up email or SMS campaigns to request reviews from recent customers and even provide in-store signage or QR codes to make it easy for customers to leave reviews online.
  • Review Monitoring: We set up alerts and use reputation management tools to monitor new reviews across platforms like Google Business Profile, Yelp, and Facebook. We track and analyze trends in customer reviews, allowing you to understand customer sentiment.
  • Responding to Reviews: We help respond to all reviews—both positive and negative—promptly and professionally. We thank customers for positive feedback and address negative reviews politely, offering solutions to resolve issues.
  • Handling Negative Reviews: Our strategy focuses on addressing negative reviews by acknowledging problems and offering solutions. We also ensure compliance by requesting removal of any reviews that violate platform guidelines.
  • Automating Review Requests: We use tools like Podium, GatherUp, or Birdeye to automate review requests after transactions, ensuring timely feedback from customers.
  • Creating Review Landing Pages: We develop dedicated pages on your website that guide customers to your review profiles, making it easy for them to leave feedback on their preferred platforms.
  • Review Filters & Alerts: We use platforms that allow filtering by star ratings or other criteria, making it easier to manage reviews effectively. We also set up alerts for real-time notifications of new reviews.
  • Review Response Templates: We create response templates for different types of reviews, ensuring consistency and professionalism while still tailoring each response to the customer’s feedback.
  • Incorporating Reviews into SEO Strategy: We highlight positive reviews on your website, using schema markup to display them as rich snippets in search results, boosting credibility and click-through rates.

REPUTATION - GET REVIEWS

Get Reviews

Encourage Positive Reviews and Build Trust
We help you generate positive reviews on platforms like Google, Yelp, and Facebook through email campaigns, SMS requests, and in-store signage, boosting your online reputation.

REVIEW MANGEMENT

REPUTATION - REVIEW GENERATION

Review Monitoring

Monitor and Track Customer Sentiment

We use advanced tools to monitor reviews across platforms, ensuring you are always aware of what customers are saying about your brand. This helps in identifying trends and taking timely action.

REVIEW MONITORING

REPUTATION - REVIEW RESPONSES

Responding to Reviews

Engage with Customers Through Review Responses

We assist you in responding to both positive and negative reviews promptly and professionally. Our approach builds trust and demonstrates your commitment to customer satisfaction.

REVIEW RESPONSES

REPUTATION - BAD REVIEWS

Handling Negative Reviews

Turn Negative Feedback into Opportunities

We develop a strategy to address negative reviews, focusing on resolution and customer satisfaction. If reviews violate platform guidelines, we manage their removal through proper channels.

NEGATIVE REVIEWS

Review Monitoring

Review Automation

Automate Review Requests for Maximum Engagement

We implement tools that automate review requests after a customer transaction, making it simple for customers to share their experiences and helping you increase the number of positive reviews.

REVIEW AUTOMATION

Read About Reputation Management

Get More Reviews

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By JANIS DIGITAL • January 30, 2025
Boost local SEO & trust with 15 proven strategies to generate authentic reviews. Drive sales & dominate local search. Start now!
Local Business Guide to Building Authority

Beyond Reviews: How Local Businesses Can Build Trust Signals That Google (and Customers) Love

By JANIS DIGITAL • January 29, 2025
Discover how local businesses can build powerful trust signals beyond customer reviews. Learn to leverage certifications, press coverage, and awards to boost rankings and conversions.

How Our Reputation Management Can Help Your Business

At Janis Digital, we understand that your reputation is everything. Whether you’re trying to generate positive reviews, respond effectively to negative feedback, or monitor customer sentiment across multiple platforms, we’re here to help. Our reputation management services are designed to put you in control of your brand’s online image.


Here’s how we can help your business succeed:

  • Encourage Positive Reviews: We make it easy for satisfied customers to leave positive reviews, building your online credibility.
  • Effectively Address Negative Feedback: By responding to negative reviews professionally and providing solutions, we turn challenges into opportunities for growth.
  • Monitor and Track Customer Sentiment: We ensure you stay informed of customer feedback, helping you address concerns promptly and identify trends.
  • Enhance SEO with Reviews: By incorporating positive reviews into your website and using schema markup, we boost your credibility and enhance your visibility in search results.


The Positive Outcome

Your brand's reputation is one of its most valuable assets. By partnering with Janis Digital for your reputation management, you’ll have control over how your brand is perceived online. Expect more positive reviews, improved customer trust, and a stronger online presence that helps you grow your business.


At Janis Digital, we focus on creating practical, results-driven reputation management solutions that elevate your brand and maintain a positive image. Let us help you protect and enhance your brand's reputation and build lasting customer relationships.


Contact us today to get started with our Reputation Management services and make your brand stand out in the best way possible.

Let's Talk Reputation!

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Reputation FAQs

Have Reputation Management question? We’re here to help.

  • Why is online reputation management important for my business?

    Online reputation management is crucial because it directly impacts customer trust and your bottom line. In today's digital age, most consumers research businesses online before making decisions. A positive online reputation can attract new customers, retain existing ones, and even command higher prices. Conversely, negative reviews or unfavorable search results can deter potential customers and harm your business growth.

  • How can I handle negative reviews or comments about my business?

    Handling negative feedback professionally is key:


    • Respond promptly and politely to all reviews, even negative ones
    • Address the specific issues mentioned and offer solutions
    • Take the conversation offline if it requires detailed discussion
    • Learn from the feedback to improve your business
    • Encourage satisfied customers to leave positive reviews to balance out the negative ones

  • How long does it take to see results from reputation management efforts?

    The timeline for seeing results can vary depending on your starting point and the strategies employed. Some improvements, like responses to reviews, can show immediate effects. However, significant changes in overall online perception typically take 3-6 months. For more complex situations or competitive industries, it might take 6-12 months to see substantial improvements in search results and overall online sentiment.

  • Can negative content be removed from the internet?

    Removing negative content can be challenging and depends on various factors:


    • If the content violates platform policies or laws, you can request removal
    • For factually incorrect information, you can often request corrections
    • In many cases, it's more effective to focus on promoting positive content to outrank negative results
    • Legal options like DMCA takedowns or defamation suits exist for serious cases, but should be a last resort

  • How can I proactively manage my business's online reputation?

    Proactive reputation management involves several strategies:


    • Regularly monitor your online presence across search engines and review sites
    • Consistently deliver excellent products/services to generate positive reviews
    • Encourage satisfied customers to leave reviews
    • Maintain active, positive social media profiles
    • Create and share valuable content related to your industry
    • Address customer concerns quickly and professionally
    • Build relationships with industry influencers and media
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